Bangkok Hospital Chiang Mai: 2025 Caring for People, Focusing on Quality, Driven by Strengths

Soaring at 8,000 feet over Chiangmai

with breathtaking mountain vistas stretching out beneath us, we had the distinct pleasure of meeting Dr. Narintara Boonjongcharoen, the visionary leader appointed as the new Hospital Director of Bangkok Hospital Chiang Mai. Having just returned from a visit to Bangkok Hospital Chiang Rai aboard the Trauma Center of Excellence's state-of-the-art medical helicopter, a testament to the hospital's commitment to swift and comprehensive critical care across the northern region, Dr. Narintara was eager to share his insights. As the helicopter gracefully touched down on the rooftop helipad, our conversation began..."

Caring for People

At Bangkok Hospital Chiang Mai, we prioritize the well-being of our entire team," Dr. Narintara shared with the team, his enthusiasm palpable. "We understand that when our staff feel valued and supported, they are empowered to deliver the highest quality of care to our patients." Dr. Narintara emphasized his commitment to people-centric leadership, drawing inspiration from Dave Ulrich's Four Key Roles of HR. He believes that by fostering a culture of strategic alignment, operational excellence, engaged employees, and a proactive approach to change, the hospital can achieve remarkable success. This integrated approach will cultivate a culture of excellence, innovation, and unwavering dedication to meeting the evolving needs of our patients.

Four Pillars of Success

• Strategic Partner: The efficiency of the organization begins with staffing plans. Every staff member is a valuable partner, so it's crucial to select the right people and provide them with a suitable work environment. Our doctors, nurses, and all staff members are innovative thinkers who understand the hospital's strategy and are always eager to learn and grow.
• Administrative Expert: I emphasize the importance of appropriate benefits to reduce the burden on our staff, allowing them to focus on the core of their work: patient care.
• Employee Champion: Happy doctors and nurses lead to happy patients. That's why I prioritize the well-being of our staff, actively listening to their feedback, and respecting their human rights.
• Change Agent: We will be change agents in an era of rapidly evolving global health. Our hospital must adapt to stay current and promote innovation and new technologies. For instance, we now have. Moreover, we are designing collaborative work methods to maximize efficiency.

To ensure that Bangkok Hospital Chiang Mai aligns with BDMS's commitment to ESG (Environmental, Social, and Governance), the new hospital director works closely with the HR department to create a shared human resource management goal using "positive psychology."

Leadership Principles

True leadership extends beyond mere authority. Our leaders serve as mentors, fostering trust through unwavering transparency and open communication. They articulate a compelling vision for the hospital, prioritizing patient safety and unwavering commitment to clinical excellence. We cultivate an environment where our teams are empowered to excel. We provide them with the necessary tools and resources, while fostering a culture of autonomy and accountability within clearly defined parameters."

Strength-Based Organization

Everyone has strengths. Each member of our team possesses a unique blend of talents and abilities. By effectively harnessing and leveraging these individual strengths, we cultivate a high-performing team capable of achieving extraordinary results. We embrace a positive psychology approach, focusing on identifying and nurturing each individual's unique talents rather than dwelling on weaknesses. We then strategically align individuals with roles that best suit their strengths, fostering increased engagement, motivation, and ultimately, exceptional performance

"I firmly believe that authentic leadership, driven by a deep passion for our work, is the key to inspiring and motivating our teams to reach their full potential," the Hospital Director concluded with a confident smile.